I am writing this review as I am very dissatisfied with my recent experience with Groupon's costumer support. Due to COVID-19, an event which I purchased 4 tickets for was cancelled. I bought these tickets for my supposed to be out of town guests. As the event was cancelled and travel restrictions were placed, we were clearly no longer going to attend this event. The event has not been postponed, and even if it does get postponed, we will not be attending it due to the circumstances. Not only do we no longer want to attend the event IF it is postponed, we need to support our families as best we can which includes financial matters. Groupon refused to issue the refund. Groupon explicitly stated that they put their merchant connections first. While I am sympathetic toward all that are negatively impacted at this time, it is unfortunate that Groupon is not to their costumers. This negative and selfish experience (on Groupon's end) has completely changed my outlook of this business. It speaks volumes when the costumer is not put first, especially during a time like this. I used to think Groupon was a business which valued giving their costumers good experiences at a discounted rate. At least, that's not how they've been taught to sell it. From this experience, I learned that Groupon values revenue over costumer satisfaction. By knowing this, I will no longer support this business.