We booked a Creek Cat Tour through Groupon for our recent trip to HHI. The company called us three days after original booking to tell us that when we booked their creek cats were down and that on that date, they were STILL down. We cancelled immediately, received a cancellation notice and requested a Groupon refund to the credit card issued within an hour of the cancellation. Groupon claims that the voucher was viewed and despite the cancellation notice, they refuse to issue a refund. I have informed them that the card used was not mine and that my boyfriend would like to be refunded in full. They will only issue Groupon bucks despite me telling them that after this ordeal I NEVER plan to use their services again. Do NOT use Groupon. If the company cancels due to COVID19 or maintenance issues after a certain time period (usually too late for you to do anything about it) they will NOT issue you a refund in full which will tie up your funds. Their customer service is the worst and they are not customer friendly. DO NOT USE GROUPON!