The customer service is non existent. I have been a customer for many years and have become very dissatisfied with them so stopped ordering. Unfortunately I decided to give them another chance but the website crashed while ordering. The items weren't in my account so I reordered...5mims all the items turned up in my account. I contacted customer service immediately and was told I'd get a refund. Next thing I get an email saying I would get groupon credits instead, I sent a reply saying that wasnt acceptable and had no response. I contacted customer service the next morning and was told the items were ALL out for delivery and I could return them for groupon credit once they arrived. How dare you keep my money!! Customer service is a joke!! I will never, ever order anything from you again.