While it is really convenient to be able to rent devices and they arrive as if they are brand new... the grover team seems to not know anything about their products in depth or in terms of if you throw them any questions their way if something minor happens. It is as if most of the time they have people that have only clocked in to answer questions at the bare minimum level and then clock out without caring at all about the customer most of time. Yes i am satisfied with the products because they literally are in brand new condition when they arrive but most of the time, there is no technical expertise at all. For example, i previously rented a Razer gaming laptop device from Grover and this arrived as if it is brand new, however, a few months down the line there was an issue with software (glitches that happened unexpectedly even though i never damaged the device or dropped it) and the heat was always crazy high. I asked them for advice and told them what i found online in terms of what owners of Razer devices suggest for such issues, but then they say i am not allowed to repair the device for anything myself except return it. That does not make sense at all, because if you have grover care and insurance on the product then wouldn't it be more efficient if the customer takes the product to a store and provides an estimate for repair if the customer wants to keep it? instead of asking the customer to return and see if there is a replacement. But of course, as usual, the customer is always wrong these days especially in places like Germany :)