I do not believe that this company offers value for money.
Grumpy But Gorgeous have a lovely glossy website and very friendly staff operating their phones, but once bookings are made they show little interesting in dealing with any customer concerns. They get their commission and you are on your own from then on.
I paid £300 for a 'luxury' pamper party that was anything but luxurious, but when I spoke to GBG after the party, they pass all responsibility on to the 'consultant' that did the party.
I believe that GBG should be fully responsible for the parties it runs, and for ensuring that its consultants meet up to the promises made by GBG. They should also be prepared to fully respond to any complaints, rather than passing the buck to the consultant (for whom I have no contact details).
My complaints included:
>stained flannels and towels
>bath robes with sweet wrappers from previous parties
>foot spas with remnants of previous parties
>the promised 'extra' of a drinks trolley with fizzy drinks in glasses failed to materialise, leaving me short of drinks
>one host is not enough for 8, let alone 10 girls - they were left bored
There were actually further negative issues, which I have chosen not to share in this review.
I generally do not leave reviews, however I do not wish other people to feel disappointed in the way that we have.
7 years ago
Grumpy But Gorgeous has a
2.9
average rating
from
41
reviews
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