Do not purchase anything from Gucci. I understand return/exchanges are out In place but with a global pandemic still going on there has to be some flexibility to this process. I wanted to exchange a purchase that was over the 30 day period and they would not exchange for an even more expensive product. What company doesn’t want to make more money? 🤷‍♀️ I asked to speak with a manager/supervisor and they hung up on me. When I card back had to start over with al of my information and then put me on hold foe 15min to tell me they spoke with manager and again we cannot exchange it. I said I asked to speak with manager and they said he was busy. I told them I would just appreciate the opportunity to hear this from him. He then got on phone and again we were disconnected. As foe other reviews it almost sounds like even if you try to do something within the 30 days the online or over the phone makes it impossible to speak with anyone before getting disconnected or put off. How can you a customer service department for high end products be run so poorly?