Dreadful Customer Service. Refused to make things right. Ordered a purse and wallet online for a BD gift for my wife. 6 days later still no shipping notification. Called CS. Was told order was cancelled with no explanation. Rep was very robotic and smug. I asked if I place the order on the phone could they expedite it or do something for the inconvenience. NO he said. Asked to speak to manager. After a very long hold time the manger came on the line. She said sure we can expedite shipping an extra $25 So this company cancels my order with no notification then wants to charge me an additional $25 to make it right. On top of their already outrageous prices. I have received better service from Walmart. Never expected such pretentious, rude treatment form a high end company like Gucci. Will never buy from them again and if my wife wasn't so in love with the purse I wouldn't have bought from them now.