Beyond disappointed! I splurged on a pair of Gucci shoes back in August, thinking I was treating myself to something really special. Used them twice, mind you, both times sitting down at fancy events. And it fell apart! How can a brand like Gucci make shoes that can't even last three hours total? First, I email them pics of the broken shoes, and they told me to take it to the nearest store. So I did, and two weeks later, I'm told I can either wait three months for a repair or get in-store credit. I didn't pick any because, honestly, who's got time for a three-month wait? Also, the amount of money I paid for the shoes wouldn't get me anything I really wanted at the store. Now, here's where the real fun begins. I drive to the Gucci Outlet in Livermore, a solid three-hour from my house, hoping to sort this all out. But nope, they make me leave the shoes and wait for another call about my credit. Two weeks later they tell me to come back to confirm the credit. Oh, and there's no guarantee they'll have anything I actually want. So, I try going the virtual appointment route online, you know, to save myself another long drive. No luck. Four times I try, and nothing. So, I start calling them to set up an online appointment, a total of twelve calls, just trying to reach the outlet. Every time, they promise to sort it or talk to their manager, but guess what? Nothing happens. Finally, after two weeks of this, I got tired of trying and asked for a refund, to which they refused to issue. As a fashion lover and first-time Gucci buyer, I'm seriously let down. Not only the outlet store for its lack of professionalism and care for their clients, but also to the brand itself, that after see me attempt contact so many times, being nothing but a nice and understanding human being, did nothing to help me or escalate the situation. Long story short, if you want to be treated well, with respect and care when purchasing high fashion, stir away from Gucci