Will be switching to only purchasing at Chanel and Versace. At least those companies have never hesitated to make right with the customer when you make so many purchases but then you are shipped one or two shipments that go wrong-- at least they appreciate loyal customers. I have spent so much money at Gucci since I was a younger child-- my family and myself. You will see Gucci's true colors when you make a new account with no purchase history, they treat you like the lowest of the low because you look "new" to their brand. I honestly wonder if they would be more considerate if they say how much my family has spent at their store over the past ten years. And never once did we complain about any purchases made until recently. They shipped me shoes that had been clearly worn, and they can't even offer any form of compensation for the month I waited to receive the shoes, or even a clear apology for sending a pair that is not up to their quality standards. You would think they would apologize and say- sorry for the long wait, and shipping you faulty shoes, and offer a gift certificate to make up for their unprofessionalism. But no, they'll ask you want you would like to have done-- I asked to have the shoes shipped back and repaired so I could keep them, and they deny you. Then you ask another alternative and they deny you. Absolutely awful customer care when there is a problem with an order. The workers are nice and considerate but the brand itself in management is completely lacking and I will not longer be interested in purchasing from Gucci. Chanel and Versace has my business from here on out.