I purchased two belt and one They didn’t have in stock to they gave me what was on the display as I was in a rush at the time and also under impression that should be fine as I can’t be bothered to wait for a online purchase. The best was around £350 I think and there was a bent for other customers trying it on and I didn’t see this in the first place as they were busy and I neeed to get out of the shop soon for a dinner date time that was booked. I contacted them after 6 month and I know it’s too late but as I mentioned I wasn’t aware and I rarely used this colour with my outfit and mainly the other colour was mostly used however, the item that wasn’t even used that often so one day I realised this belt has a bent and i never used it for tight clothing and usually for jeans accessories and it’s loose but it has a bent and I knew it wasn’t me! I compared to the belt that I used mostly, the second belt didn’t have it as I mentioned wasn’t used and only for jeans accessories, so emailyyhe customer service and they advised the put it through their fault technical team and never heard anything back and they I have to go to the store, and I don’t live in London and it’s two hours drive for me to just go to the store, so I constantly was going around a circle with them! They were sending me the same robotic emails over and over again and repliying to them and they replies were the same outcome and there is nothing they can do!!!!! Unbelievable customer experience so not only lost my mo eye but also lost my time, got stressed over their stupidity! I used to work for channel and this service isn’t exceptional to Chanel customer experience no matter what if the customer comes to you, you make sure that they has been filed with joy while you deal with the issue. Hermes, LV, Chanel, Tommy Hilfiger, DG, Calvin Klein is the brand you want to go with much better customer service journey that Gucci! Once they take your money they dont care! They person who was dealing with me were three different people and all robatics! Named Nardis, Gianda, Bennetta!!!