I was sent a £55 voucher which expired 31-12-2020. Towards the end of 2020, I tried to use it and even after reading FAQ I could not figure out how to use it. I did not think to ring the 0800 customer service number, as on the website it stated there were problems with the number. The voucher then expired. I finally rang customer services in January, 2021 only to be told that it was too late and they would not issue me with another voucher. I have spent lots of money on their clothes over the years and I feel very upset that they wouldn't issue me with another voucher and talk me through how to use it.