I purchased a wrap around jacket. When I tried iit on I realized that the front that wraps over the other side is not sewn correctly and bunches at the bottom where the front meets the hem. I showed this to at least 3 friends who agree with my assessment. Clearly it is a manufacturing defect. I missed the window of 30 days to send it back but the policy says a manufacturing defect item can be returned within 3 years. After 4 exchanges with Customer Service complete with pictures of the item on me, on a hanger, and laying flat. They would not take it back for a reimbursement or exchange as I requested. Amazingly they said my tailor sister, who agreed with my assessment of the defect, should fix it and they would pay her. Yes! They would pay her to fix it but they won’t give me a reimbursement or replacement. The jacket cost 125.00, not a small sum. My sister said she couldn’t fix it.. she lives pretty far away And has projects of her own. I offered to send it to Cust. Service and I did. Just received an e mail from them that says they still can’t see the problem and no reimbursement or replacement! 15% off on my next order. Unbelievable. Even my son can see the problem, “Clearly a hem thing”The jacket is being sent back to me. I sincerely doubt I will be using the measly 15% off.