The company somehow changed my account name to my sons name when he bought me a gift certificate. In the store, they revived an old account, and told me customer service would sort it out if I called them. On the phone with customer service, they blamed my son for messing up my account ( he couldn't have logged in, he doesn't have my password) and refused to honor the points for my purchases made in store. The agent was rude and disrespectful. She kept interrupting me. Before this I was a faithful Gudrunista, but now I see what people are talking about with the terrible customer service. Coupled with the steady decline in quality, I'm on the lookout for a new brand to purchase.