I've been a so-called "VIP customer" since discovering this company in a magazine advertisement in 2015. Beautiful catalogs and fun clothing. Over the past almost 9 years now, the Customer Service has been less than stellar and prices have gone up while the quality of the clothing has gone down. I am sad to say that rude and inadequate Customer Service is the main issue and the killer of my love for Gudrun Sjöden in addition to never receiving catalogs with the exception of 2 (!) in the past year of 2022 despite large orders and requests for said never received catalogs and being ignored by their customer service in Sweden and the instagram account based out of the Soho NY office. Much neglect and rudeness on their part as well with no attempts for goodwill with a loyal, "VIP customer" who received the full amount of bonus points each year and received a free $100 value purchase each time including this year. Hence, I decided to stop ordering in feeling not valued for my loyalty and amount of purchases each year... but did receive bonus points and placed an order last month in order to fulfill the $100 bonus item. My order, from what is apparently a new warehouse in the US, in Minnesota, screwed up my order. Once again, more rudeness from Customer Service and a refusal to send me a $10 wall calendar as a good will effort and apology for all of the customer service failure of the past year. Like other customers have stated, the new items, I notice, are tissue paper thin and even more see through than ever. I had even spent an additional $50 for the order I had placed, in going over the $100 bonus amount, against my better judgement. There was also some kind of snafu with the namesake of the company, Gudrun, over some kind of woke politics issue which personally I could care less about. Sweden has been overtaken by criminal migrants so I'm just glad that I no longer live there and apparently Gudrun has left the company in her formerly official capacity and moved to NY? Anyway, the company that remains is not one that I care to any longer do business with. I might buy some accessories if hopefully the quality of their socks and tights has not declined as much as the other apparel and especially, the customer service has. Customer service at GS has made me angry and regretful for doing business with them for the last time, as of today. It's a bloody shame, particularly when their instagram account does not respond to DMs concerning customer service issues after the Sweden office ignores or is rude to you, and now that the brand actually has a full service warehouse in Minnesota.