Ordered an item in early December as a gift for someone. When I received it I discovered it was 2 MONTHS out of date! I contacted customer service who responded to say they would sort it and would update me with tracking info for my replacement. Christmas came and went with no replacement arriving. I had told the recipient of the gift what happened and that I was waiting for a replacement. However I heard nothing back from Guinness so on Jan 9th I contacted customer service again to see if they knew where the replacement was. Two days later I received a response saying they had been on annual leave and would contact the warehouse to find out where it is. ANOTHER week passes and finally customer care respond to say the warehouse staff have been off sick with covid (I don't believe that every single staff member had covid an not one single order has been shipped from the company during this time...). By now a month has passed so I got really annoyed and told them to just refund me, which they did. So I never got the replacement and had to embarrassingly tell the person who the gift was for what happened, now I'll go and try to find another Christmas gift to give them in January. First and last time shopping here!