If I could give this a zero. I would. I puchased a Guinness MicroDraught for my husband for Christmas. This was ordered on 19th November 2022. By 13th December 2022, the item had still not been shipped, despite the order confirmation stating I should allow 7 - 10 working days for delivery. I contacted them by phone on the 13th December and the woman I spoke to said ‘oh, that’s strange’ couldn’t find my order despite giving her the order number then when she finally found it, said they were having issues with their system and assured me it would be with me before Christmas. I was surprised to see that the following evening, the order had been shipped (given there had been such a delay prior). There were 2 items ordered. The Guinness Microdraught machine and the compatible Guinness cans for said machine. The machine cost £750 and the cans were £70. Long story short. Guinness shipped me an empty box which should have contained a micro-draught (my husband opened this on Christmas Day) along with the 24 cans I ordered (now of no use to him as they are denying any wrongdoing and won’t send me a machine) basically I donated £750 to Guinness. This has caused me so much anxiety since Christmas Day and the way they have treated me has been nothing short of a disgrace. DO NOT ORDER unless you plan to film the delivery of the machine and open it while the driver is standing there to ensure you don’t get robbed. This will be fought. Just to add. I’ve also heard that when the machine breaks down, they are absolutely useless as well, so I guess I’m not alone. Bottom line.. just avoid this company at all costs.