Guinness are forever increasing the rent & service charges, some times twice a year, for a house which is basically falling apart! However, the increases in service charges aren't the same across the whole estate, OH NO! Even though we all receive the same services (except for the few flats,which are within a couple of converted houses),Guinness are charging 6 houses(which includes mine) £50 more than the rest of the houses on the estate for service charges.We dont receive anything extra for that £50+!?! Along with the above, the rent increases(& our mortgage costs/increases, plus all the normal bills which jave only increased) have meant we can never/have never been able to keep up with the repairs that so desperately NEED to be done. This catch 22 situation is mainly down to/owing to the fact that Guinness takes no responsibility(or very, very little if possible) for ANY repairs thay need to be done as this house is part buy/part rent. Meaning that it's written in to the lease that WE as tenants/part owners have to maintain the house & fix any damages.... We reported issues with the house before the 1yr inspection, but only a few bits were ever fixed. Everything else was listed as 'not urgent', 'not broken' or 'it will settle, its nothing to worry about'. It's now 12yrs later an those 'small' issues are now BIG problems, but we don't have the spare cash to fix them, as we moved in to 'affordable housing' for a reason. I think Guinness homes/Guinness Partnership has forgotten what AFFORDABLE housing actually is. They've also forgotten manners & how to deal with customers (tthe customers who pay their wages & bonuses) as when someone says they'll call you back, or that theyve made an appointment for a repair, they should either actually call you back or the workforce should turn up. They shouldn't just not call or not show up. Guinness Partnership/Guinness homes has got to be one of, if not the worst company I've had to deal with. I wish we never moved in to this house, and I really with I had never even heard their name.