I worked for SBHG before Guinness Partnership took it over as a subsidiary. I was utterly surprised that SBHG’s woeful 2022 ombudsman review was downgraded after it became a subsidiary. “Working towards improvement” is not the same as “has made improvements”. It’s laughable. These companies shirk their responsibilities to maintain basic standards of housing. They avoid addressing complaints, closing contacts as “resolved” without taking any action. A quick google of reviews and employment tribunal cases for both companies will expose both companies for what they are. So desperate is the state of UK housing stock, that the regulators dare not take action against these shyster slum lords milking the sector. Poorly maintained housing stock directly impacts on life.