Firstly I will state that I have been playing guitar since 1984 and have owned a great many guitars. I am now retired but purchase several guitars every year and sell many in. I have dealt with All the big retailers including Reidys, GAK, Andertons, Thomann, PMT, etc. I must have always been lucky as I have never had any problems. Recently I decided to see what the fuss was about and try and Ibanez RG. I purchased a midrange item and was looking forward to playing it. When it arrived I carefully unboxed it and removed packaging and immediately noticed a rusty corroded screw on the selector switch. I repackaged the guitar and emailed guitar guitar explaining this and awaited the reply. At that point I would have accepted a new screw in the post but once I actually decided to play this thing I was stunned. This guitar was terrible and has string buzz on every string, there has been no attempt whatsoever to even make this item playable. So now two days later I have still had zero contact from this company who advertise themselves as caring so much and providing first class instruments and customer service. They state they are an employee collective whereby they all own shares in the company so subsequently they try much harder to provide a satisfying experience. This has been the least satisfying experience I have ever had buying an instrument. So to recap, how can a new guitar be sent to a customer with corroded parts, and shocking playability that would make a Chibson feel good. And then to cap it all, no contact whatsoever regarding my complaint after 2 days. Never again!