Worst I have ever purchased from. Firstly I will state that I have been playing guitar since 1984 and have owned a great many guitars. I am now retired but purchase several guitars every year and sell many in. I have dealt with All the big retailers including Reidys, GAK, Andertons, Thomann, PMT, etc. I must have always been lucky as I have never had any problems. Recently I decided to see what the fuss was about and try and Ibanez RG. I purchased a midrange item and was looking forward to playing it. When it arrived I carefully unboxed it and removed packaging and immediately noticed a rusty corroded screw on the selector switch. I repackaged the guitar and emailed guitar guitar explaining this and awaited the reply. At that point I would have accepted a new screw in the post but once I actually decided to play this thing I was stunned. This guitar was terrible and has string buzz on every string, there has been no attempt whatsoever to even make this item playable. So now two days later I have still had zero contact from this company who advertise themselves as caring so much and providing first class instruments and customer service. They state they are an employee collective whereby they all own shares in the company so subsequently they try much harder to provide a satisfying experience. This has been the least satisfying experience I have ever had buying an instrument. So to recap, how can a new guitar be sent to a customer with corroded parts, and shocking playability that would make a Chibson feel good. And then to cap it all, no contact whatsoever regarding my complaint after 2 days. Guitar guitar sent a courier to collect my guitar and I asked would the courier be bringing me an undamaged playable instrument? The answer was that they would not be but when I get my guitar back it would exceed my expectations! After 10 days without any contact I got in touch with guitar , guitar who replied that my guitar would be despatched the next day. ( Can you imagine how much longer I would have waited if I had not prompted them?) So 11 days after my guitar was sent to them, guitar guitar sent it back to me. Did it exceed my expectations? No. It was out of tune and locking nuts all rattling and it still had fret buzz on lower E. But hey, it was not damaged and the issues with it I could solve. So to summarise, my personal truthful findings are that Guitar guitar are unprofessional, somewhat slapdash and a little chaotic. The write up, mission statement they publish is far from what I experienced. They literally are masquerading as a cut above the rest when in fact my experience was that they are well below the rest. I don't necessarily judge somebody on any problems I incur but I do judge them in how they deal with any problems and guitar guitar fella well short for me. Could I recommend them? No, absolutely not. I had used all the usual outlets like Andertons, GAK, Reidys, PMT etc and had no issues whatsoever. I thought I would give Guitar guitar a chance because of their fabulous résumé. My findings are that they are Charlatans and their written résumé or mission statement is a 'Wish list' rather than factual. The moral of this story, sadly is' if you find a good provider stick with them'. I can say confidentially I will never purchase from guitar guitar again.