Customer Service is terrible. Ordered wrong size belt, contacted Brian who asked if I would Like to return for a different size, which I did. Rather than exchanging the product, they refunded me my original order, meaning I would have to place a new order and pay postage again as I was 1p off the delivery threshold. I thought they'd made a mistake but when I emailed and asked I was told 'margins are too small - I never said I would exchange' etc (keeping in mind that a week earlier they had 30% off the whole website so margins cant be that small.) - will never use their products.