Unfortunately, my experience with GWlegal was not good, my first case manager was aloof and slow to respond to queries, and when she did reply the emails were often surly and unhelpful. Despite chasing on a regular basis, pointing out the deadline was fast approaching etc my first mortgage offer expired and subsequently the new offer was a considerably lower capital amount at a much higher interest rate. Having said that, my case was seemingly given to another team member after the new mortgage offer appeared and that was dealt with efficiently and in a more professional manner.