Dealing with GWlegal made my first house purchase a very frustrating experience. As a first-time buyer, there are a lot of things that I don't know and a lot of processes that I'm not aware of, and I was expecting another level of support. The whole process took almost 7 months and although I do understand that certain issues take longer than expected, there was never a call from the solicitor explaining why things were taking so long. I felt that some processes only moved forward after some chasing from my side. Not only did some emails and questions never get an answer, but I also found that the support over the phone was equally frustrating and sometimes condescending.