After waiting 2 weeks for my son's birthday presents and still haven't arrived I called customer service and was told it was delayed because of the sale, but it will be with me today between 8.30am - 12.30pm ok I accepted that excuse.so today having lots to do I waited in and as the time had passed with no parcels again I called and spoke to a lady called neve who now says it's royal mail's fault I said I wasn't happy with all these excuses and she said there was nothing she could do just look at my tracking reference I said I haven't got one so she still nothing she could do she then put the phone down on me I am absolutely disgusted with the customer service I had received DO NOT BUY FROM THEM SERVICE IS APPALLING