HORRIBLE CUSTOMER SERVICE! Placed my order on the 19th of November, no note on the website to say they are experiencing severe delays on processing orders. On the 3rd of December I called customer service for the 2nd time and was told it would be another couple of days before my order was processed. I said I might as well cancel the order, went on to ask how I could make contact with their marketing team, the call ended abruptly. Without my confirmation my whole order was cancelled after having waited 3 weeks for an update alone. I called back the customer service rep went on to make up an ending to our call which did not happen. I gave no authority for my order to be cancelled, Joanne who dealt with my query was obviously looking to make my experience worse and went ahead and cancelled my order without ANY approval from me whatsoever.