The customer service is so terrible. I have not received the item which I ordered on 26th October yet, and I am tracking this shipment but it seems that the shipment has not been proceeded. So I sent emails about this problem to the customer service, but I have not received the reply yet. Therefore I sent email again that I want to cancel my order because I have not received the item and reply, and then I received their reply that they can't cancel my order. I can't understand, and this is almost deceiving. I just want to receive the item which I ordered, but I want them to cancel my order if I they don't provide the item. I want to alert this company to police if I live in UK.