I paid for the suscription and didnt get a confirmation code or loggin information or response from their staff or automatic response, nothing. I figured that with the "reset password" option they sent me a link and I made a password. The workouts are great, the website have good recipes etc. I dont think they have any costumer service staff at the moment or maybe there is something wrong with their system but definitely not cool to charge and not send login details. Also find it weird that if they are associated with Reebok they are ripping people off like this. I hope that this little trick helps those who paid already and didn't get anything. I only paid 15 pounds so not bad.