UPDATED REVIEW PLEASE READ THIS WILL SAVE YOU STRESS AND £1000'S! Summary: H2 attended my property twice to solve a leak, in the professional opinion of their plumber Simon, the shower was leaking, trusting this expert opinion I asked H2 to fix the 'leaking shower', H2 proceeded to fix the damaged 'shower', which caused damage to the tiles and subsequently no leak was found. After complaining and only to be ignored by H2, I finally got another appointment weeks later, this time I asked my father to attend alongside the plumber. He did some simple due-diligence, and looked at the most common areas where you get leaks. He checked the toilet, and found the leak within moments of being in the property. All that was needed was a new part!!! H2 have caused me a mountain of stress (which is ongoing), unnecessary bills, loss of income. This problem should have been resolved on the first visit back on 7th August. I lost one month's rental income, had to pay for work to be completed where they did NOTHING! I have a damaged shower and keep getting ignored by H2. H2 are unprofessional and unethical, I would not trust them to do anything in your property! I have contacted both WHICH and NIC to let them know about my issue. I am also taken them to court to get my costs reimbursed. Please please DO NOT USE them. Original Review A leak was found in one of our properties so the management company instructed H2 to find the leak. A 2.5 hour appointment led the engineer to confirm that the shower was causing the leak and that the tiling would need to be removed. I booked a second appointment with H2 to get the problem fixed; a 3 hour appointment charged at £85 per hour + VAT concluded that, that was actually not the fault, and the shower was not causing the leak, and thus the water could be switched back on. Two days later the leak reappears, all in all I’ve spent £600+ with H2 to be left with a leak, and tenant that can no longer stay in the property as legally we can’t turn the water on. I also question why no isolation valves were used for the shower to help discover if that was the actual issue. All I can say is H2 to not care at all; I now have cosmetic damage to the shower, lost rental income for 2 weeks and had to pay for work that hasn’t resolved the problem. I’ve complaint and not heard anything from H2, how can you leave a customer without any water? I am also disputing the payment and will be taken H2 to court if this is not resolved ASAP. The company is unprofessional and unethical, avoid at all costs. This is not how you do business, especially as a family company.