Would never use this company again. Bought an item from the website which was described incorrectly, contacted the business and they told me it was a different unit for the UK... This was not mentioned in the item description or photos. I confirmed that I would like to return the item as it was not per the description on their website. They ignored me initially then when pressed said I could return it at my own cost. I have pressed them to pay the return cost and they have refused, now having to go through consumer support who have confirmed they are at fault and need to pay return costs.
They have now changed the description on the website admitting their fault. I have pictures of the original item description..
Pathetic that they would treat customer like this and not fix the problems they have created. Wont buy from this site again, There are much better options available with great customer support like Charterhouse Aquatics or Krakken Corals, never had an issue with either of these sites who would accept a return with no issues if the fault was with their description.
2 years ago
H2O Aquatics has a
3.6
average rating
from
14
reviews
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