The entire experience of designing my kitchen, buying, installation has been an extremely painful process with Hafele. I have never seen German company with such callous attitude to customers. Probably their DNA have changed in India. I had to deal with at least 14 people from Hafele in this entire process which is crazy. After sales is extremely bad. In a month’s time our hob stand got cracked and they blamed it on us that we have dropped it, which is an utter lie. They said they will not replace free. We have to pay in full. They supplied non stainless steel hinges for the waste bin cabinet. Caught rust within 2 months. We have spent a fortune on the kitchen and believe this has been the biggest mistake of our lives.