I live outside london and ordered for first time... I chose the company as have seen the adds and also they sponsor azan... so thought it is probably well reputed.. I received meat which was dispatched one day before and it was clearly written on box " next day delivery" there were no ice pack and ice gel was all melted. The pack was leaking and had stayed in depot of delivering company overnight without fridge or freezer at room temperature. Even the delivery driver noted that it was leaking and asked us what is in it.... Meat was smelly and non-consumable so had to throw it away. I e-mailed back and also sent email to customer services abut 2 weeks gone, I have not heard anyrhing... obviously they are not bothered. In addition I wastold the delivery day and never got the delivery on the day... it was delivered next day late afternoon! Very disappointed by their service.