Terrible customer service skills. Booked in a MOT, over the phone a few weeks back and I stated they will need to call up the third party company I was with so they can authorize my free MOT check as I have a service plan with them (The gentleman said this was fine and will get this arranged). However, on the day after the MOT completion I was charged. They explained this was not on there system and I should have mentioned it on arrival. He was straight away on the defensive side and implied it was my fault for not mentioning this (even though I already stated this over the phone). I could have accepted this as a genuine mistake for not having it on there system and explained the follow up process. I would have easily just made the payment and claimed it back from the third party company if needed. But instead he was rude and decided to play the blame game. Very unprofessional. I was also charged £69.02 to replace windscreen wipers. Later I found out their website was only charging roughly £25 for the wipers and fitting. The receipt does not state the brand they fitted in either... But this feels overly priced.