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K Penney
Do yourselves a favour and steer well clear of Halfords Autocentres. back in July we decided to give Halfords a try for a service BIG MISTAKE! We asked for a particular service, only to return and find that we had been given something else, when my partner went to pick up the car he mentioned this and said that the person he spoke to about it was very dismissive and said that was what we had asked for, we decided to forget about it and not used Halfords again. Little did we know that we were not going to be able to forget about our Halfords service a few months later, when we broke down at the roadside and found that Halfords had lost our Wheel Locking Nut and replaced it with something different, not only that but they had sneakily covered up the Locking Nut by taping their invoice over the top of it so that we would not notice & we didn't, not until we actually needed it, to cut a very long sorry shorter we had to get a low loader to take our car to a garage and had 4 days of toing & froing to get the car back on the road with new wheel nut fittings and a new locking nut. Halford did pay for the excess work required to achieve this but then proceeded to spoil themselves by emailing me to say that they were sorry that this had caused 'some disappointment' NO! it was not 'some disappointment 'it was 4 days of a whole lot of inconvenience chasing around at a time, when as pensioners, we should have been staying indoors and shielding from the current pandemic. I think the the off hand dismissive attitude that we experience at the Autocentre is definitely a reflection of the companies attitude as a whole. Had Halfords been honest with us from the onset this whole sorry saga could have been avoided.!!!
4 years ago
Read Halfords Autocentres Reviews
Halfords Autocentres has a 1.9 average rating from 822 reviews

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