Booked my car into Norwich (barker st.) Centre for a brake check and air con check as I probably needed new pads and also air con regas. I was told to get the car to them ten minutes before the 10am appointment. They also advised that the air con check was to be done by their retail store side of the business so I would have to take it to them at 10:45 (on the same site). So I left the car with them expecting a call. Over an hour later I returned to find the car hadn't moved. I did complain as I had by this time missed the other appointment in the retail store and the car had just sat on their car park. The man on reception who looked like he just walked in of the street said "well I shouldn't even be in today and we only have one mechanic in". Why advise customers to get the car to them 10 minutes before the appointment, if there is no appointment! I collected my car drive straight to a another garage and gave them my business. I will now never set food in. Halfords again.