Booked my car in for a service through motoreasy with Halfords Ellesmere Port. I use motoreasy for my GAP insurance and they do 40% off on services, so thought I’d give it a try and save my self money (over £100). I booked well in advance over a month as I needed to book the day off work and I like to be organised. Motoreasy and Halfords both confirmed the booking a few days later which I received an email to say booking confirmed and what time to arrive and price. I arrived at Halfords at 8:30am on the day of the service to be greeted by the manager asking if I was here for the motoreasy booking for a service, I was like yes I am, he seemed like he was expecting me. He said sorry we can’t see you as motoreasy hasn’t sent us anything. I said well it’s been confirmed and he said well we haven’t got anything from them so we can’t do it. So I said ok I will call motoreasy. They answered promptly and I told them the situation in which they reassured me Halfords has confirmed the booking. She said she will phone Halfords to ask what’s going on. She called me back and said I’ve spoke to the manager and he said he can’t do it today and can I come back Tuesday. I said no I’ve booked the day off hence why it was booked so in advance. She was so apologetic and as confused as I was. She said he is refusing to do it. She apologised on their behalf and cancelled the service so no payment was taken. Baffled by my experience I wanted to complain. So I called Halfords customer service I told me situation to Kalum who said this is not the service they want to provide and will speak to Halfords Ellesmere Port and a manager will be in touch with me to discuss my complaint. I have not heard from any management from Halfords and no one has contacted me to resolve my complaint. I was offered a messily MOT voucher which does not cover the cost of my service which I had to go elsewhere at double the price on the same day and be squeezed in somewhere else. Also why would I want to go back?! No apology from no one. I’ve called up since and spoke to Kalum to tell him no one had contacted me and he said he will try and chase it! This isn’t the first time I’ve had problems with Halfords Ellesmere Port, they also put the wrong brakes on my car (cheap ones) once placed my car was making horrendous noises constantly, I went back and they put the correct brakes on, luckily free of charge but this could of damaged my car! Despicable service! Do not recommend! Worst customer service!