I booked my car in for a service at the Bishops Stortford Autocentre & found them to be incompetent & lazy. Booked in for 08:30, arrived early to be told I'll have to wait all day as they only had one member of staff working. When I questioned this I was told they can't start yet anyway as they were yet to receive the parts. When collecting I was very specific that an entry on the online service record needed to be made due to it being a lease vehicle. On two occasions I was told this had been done. I enquired with the UK vehicle manufacturer and was informed a service entry had not been made. fortunately, the Halfords call centre staff were able to assist. Had I not enquired I would have received a considerable bill from the leasing company & the warranty would have been void. To top it off, I checked under the bonnet and the whole area was covered with oil - a signature of the shambolic service I received. I booked with Halfords Autocentres as I read many positive reviews however it seems the garage at Bishops Stortford falls far below the standard set by others.