After ringing several times, the pre recorded voice “didn’t recognise” the 2nd option on their named list. Eventually got through to local store and spoke to a very helpful man who gave me another number ( not listed) and I succeeded with my enquiry. Prior to all this however I was put through to an overseas call centre and spoke to a woman whom I could barely hear as she was very quietly spoken. Three times I asked her to speak a bit louder but she just kept ignoring my request. She was polite but I found it very difficult and a struggle to hear her. This has put me off of dealing with Halfords in future with all this palaver and phone calls. Where has the days of phoning and getting put through directly gone.?