Dear Liz @ Halfords Please let me make it clear, I refuse to follow links, and waste any more time & money trying to contact your none existent so called customer care! Do your job and ring me? Furthermore not interest in which side/or department Halfords chooses to split the company up into, YOUR ALL HALFORDS.
In the mean time I am quite happy to continue and show people what Halfords are really like, over 4 months and still no phone call? Would you call that a good service “seriously” Liz?
!!! Took our car in for 4 new tyres at Halfords ended up with 2 alloy wheels damaged, under-seal ripped off underneath and left dangling, (which according to Halfords was the cars fault? Manager confrontational attitude problem) and to top it all found they had rummaged through the glove box and personal property to find the service manual to check when the next service was due? (Excuse: looking for the wheel nut) was sent down the road to a wheel repair shop who told us it needed a diamond cutter company to repair it? Also: that we were the 3rd car this week with the same problem sent from Halfords. Contacted there head office several times not interested no reply from them at all, what a bunch of cowboys should hold their heads in shame.
Spent over 2 days running about / over 100 miles and taken 5 weeks to sort out at another branch and now over 4 months still waiting for them to complete their investigations so they say? Now we have ended up with 2 shiny refurbished wheels and 2 dull ones. Beware people not a professional company with little or no respect of people’s property, AVOID LIKE THE PLAGUE!!!!!
UPDATE:
Dear Reader Matt, Yes they did give our car back not saying a single word about any of the damage? Plus I sorted the underseal out my-self in the end because even with photo evidence still total disrespect and ignorance of the matter.
2 years ago
Halfords Autocentres has a
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