Halfords Auto Centre, Solent Rd, Havant. Tuesday 11th Oct vehicle failed MOT due to cracked coil spring. Arranged for vehicle to to have work done and re-MOT on Fri 14th Oct at 13:00. Received call near closing time to advise Job not done and that it would be done Sat 15th AM. Due to inconvenience negotiated a discount. Early Sat morning rec call to advise no-one experienced available so job would now be scheduled for following Monday. Again an additional discount negotiated. I changed all my plans, incurred taxi costs for all my travel needs. Circa 12:00 on the Saturday follow up call received to advise car was ready. To late now for me to collect, away from home. Went to pick it up on the Monday, and after a heated exchange with the temporary manager (who was useless and incompetent) I secured my discounts. It was quite clear to me on my visits to this service centre that it needs a shake up. Whilst collecting my vehicle on the Monday it was clear that staff were lacking clear direction from management. As a new customer to Halfords it is unlikely that I would now ever recommend this facility to friends and family. and unless things change i will not be renewing my membership next year