Recently ordered a bicycle for my daughter in a Halfords store. The next day my sister gave us an old bike so we phoned the store and got the order cancelled. A month later I discover I never got the refund so I phoned Customer services to complain and was informed they cannot pay me back as it was on a credit card and they are 'not allowed to ask for my details over the phone', the only way to get the money back is to go into the store. I informed them that this is very difficult for me as I am disabled. Thus followed a long time-consuming saga as they tried to work out what to do. They finally told me (after being forwarded to the wrong place a few times) that they had sorted the problem. A week later, still no refund. Unbelievable. The staff are lovely and polite but their system is dysfunctional and I think they are breaking the law.