I went in for 2 new tyres at the Northenden branch of National Tyres. I am writing this review under Halfords as they own National Tyres and this review includes details of my dealings with Halfords Complaints Department. Since my very unpleasant experience, the branch has been rebranded as Halfords. My visit was pre-booked online. I ended up with a raft of complaints, including: - Job was completed very late. It took 5.5 hours when I was told it would take 1.75 hours. - Manager (Dave) was unhelpful and rude. He told me "you should be grateful that you got any tyres at all". - I received a ready-to-collect email a full 2 hours before the car was ready to collect. - No apology for keeping me waiting. I booked online and it turned out that neither tyre had been delivered. I asked the manager why he didn't check that tyres were delivered at the start of the day and he said "it wasn't his job". This was one of many negative comments he came out with. I sent a detailed email to National complaints department and received a generic response that didn't deal with any of the points I raised. Having got no further with a follow up email, I sent a letter enclosing all the emails to National's head office. 3 months on I have not had a reply. My letter was sent "signed for" and I have proof of delivery. I then wrote to Halfords Complaints Department enclosing all the emails and the letter sent to National's head office. Over 6 weeks on I have not had a reply. My letter was sent "signed for" and I have proof of delivery. This used to be a good branch. Maybe the rot set in when Halfords took over. This company doesn't care one jot about customer service. Avoid if at all possible.