Booked my car in for a full service. Told them that I was hearing a droning sound from the back of the car and asked them to see if they could figure out what it was. They told me it was track rod at the front. I paid for the service and the track rod repair, including a £60 diagnostic fee for presumably identifying the problem. Drove the car home and it’s still making the droning noise. Which means they did not road test it to check they’d solved the problem - a road test is also meant to be included in the cost of the full service according to their website. I rang them and said the car was still making the noise and they said to bring the car back again - I then discover they want to charge another £60 diagnostic fee for diagnosing the problem they failed to diagnose under the original £60 diagnostic fee. All the staff are very polite but I just don’t trust the work and I don’t like feeling ripped off. I have since cancelled the booking and will be looking for a better garage to go to in future.