On Saturday 9th April I dropped my daughter’s car off for an MOT. I’d serviced it a week earlier and was confident all was in order. Upon arrival I noticed that all the staff had changed and then remembered my father’s remarks of a few weeks earlier with regards to his MOT & service at Olton? I didn’t think too much of it and left the car for inspection. I was then called by the manager a little later and told that the vehicle had failed the MOT due to “Excessive play” in Nearside & Offside Anti Roll Bar links? Before I gave permission for the repairs to be carried out, I visited and checked for myself. Yes I could feel something but I wasn’t sure if it was “play” or not? As my daughter had come over from Kidderminster with her two young children on my recommendation, I couldn’t risk her being off the road. So I authorised for the repairs to be carried out and hoped for the best. I then asked James to put the old units in the boot of the car so I could inspect them later. Needless to say I have now inspected both links and found that the ball joints are not worn at all. The movement when I inspected them was the ball joint moving as it should from side to side? I did leave negative feedback as requested via an Halfords automated email and requested a telephone call, but to date I’ve heard nothing. I complained to Mr Randell the managing director but he passed my complaint to Anita Ward (customer services) who apologised but said they would be standing by the MOT tester and the regional manager couldn’t be bothered to contact me either. I won't be using this centre again!