Halfords - You've made a Kwik Fit customer out of me!! What a poor, no, shocking customer experience!! I joined your motoring club and booked an MOT on the 20th of June. The MOT was booked for the 5th July at 14:20, @ Halfords Autocentre, Long Barn Lane, Reading RG2 7SZ. I had email and text confirmation of the booking clearly stating the booking date and time. I then got an email yesterday at 17:16 on the 4th July saying my booking for the 4th July had been cancelled, implying I had missed my appointment. News to me as my appointment was on the 5th July. I called the Autocentre this morning as I thought it was an error, and I would still be able to get the MOT done as scheduled. Unfortunately not. It turns out their MOT tester is off, so now a Halfords problem becomes my problem!! I had taken a half day holiday from work to get this done. Fortunately I have been saved by Kwik Fit who had a slot in their Camberley centre for today. I have had to pay more for the MOT than Halfords just under £45 but I guess it is the old saying if it seems to good to be true then it probably is. Now I just need Halfords to refund the fee paid for the service they failed to provide.