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Geoff
Complete incompetent liars at Halfords Autocentre Barnstaple yesterday. Against my better judgement I ordered two tyres to be fitted here (the only local garage I could find that could supply the tyres I wanted). On arrival I checked the locking wheel nut was under the boot floor in it's correct place and advised the receptionist (who also appeared to be a mechanic). Only one other mechanic on site. Half an hour later I received a call that there was no locking wheel nut. I returned and searched fruitlessly for the nut before demanding a refund and left. A couple of hours later after more rummaging, I found it stuck down a hole at the side of the boot. There is no way it could have got there without the knowledge of the person fetching it, even if dropped accidentally. But did they admit to having lost it? No. They just kept insisting it wasn't there. Had I not persisted later, and wasted most of my afternoon I could have faced an expensive solution of drilling out the locked nuts and replacing. Never again will I return to this place or any other Halfords Autocentre if this is the level of incompetence and dishonesty of the employees they are prepared to hire.
4 months ago
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Halfords Autocentres has a 1.9 average rating from 822 reviews

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