POLICE has been involved, Absolutely Appalling Experience – Avoid This Place at All Costs! I visited the Stranraer branch of Halfords for a full service yesterday, and it was an absolute nightmare from start to finish. I deeply regret not reading other reviews beforehand, especially on Trustpilot. I handed my car over at 10 AM, and six hours later, they were still “changing the oil.” Over the phone, they assured me the car would be ready in a couple of hours, and then guaranteed by 4 PM. It was 5:30 PM, and still no sign of completion. This level of incompetence is beyond frustrating, and I will NEVER be coming back here. To make matters worse, they informed me at the end of the job that the tyres they sold me in April 2023—just 16 months ago—were already at the end of their life. My previous set of tyres lasted over 5 years, so you can imagine my shock. When I mentioned I’d need to order new tyres (obviously not from them), they reported me to the POLICE! I was fined shortly after for driving home on worn tyres. The audacity to sell me such poor-quality tyres and then call the police when I chose not to buy from them again is absolutely disgusting. Not only did they keep my car for 7 and a half hours for a service, but they also failed to fix the rear differrencial oil leak which i precisely asked for and even more importantly they failed to apologize for the inconvenience, instead blaming everything else around them. Minutes later, they had the nerve to act as if it was all completely normal, asking me to continue waiting like nothing was wrong. Avoid this place like the plague. They are unprofessional, dishonest, and their customer service is non-existent. Save yourself the stress and go elsewhere. Just wondering how Halfords can afford their name to be compromised like that.