Toby manager of finchely auto centre I am discussed with the manager Toby at your auto centre in Finchley. I booked my car in for a mot and a check on my breaks. I told Toby to go ahead with the job but then I changed my mind and called him back straight away to let him no not to go ahead with the job. Once I came to pick on my car. He told me he's done the job after I explained for him not to go ahead. I was so annoyed that he done this and then tried to soften it by saying he will give me a discount. (you wouldn't offer a discount if you wasn't in the wrong)I'm sure no matter where you go, no means no! I told him how discussed I was of what he done and I hope he doesn't do that to other customers just to help reach his target for the day. He called his area manager as he didn't not what to put the car back to how it was. Then told me he will charge me for taken it off and if I don't pay he will not give my car back then expected me to be a happy customer regarding this. Then in front of me lied to his area manager in regards to I told him to do the job! I am amazed if you don't have other complements like this. Unacceptable! The area manager told Toby to do what I asked. No customers should be cheated out of there money like this! I told Toby I will send a email regard this as many times possible to make sure this does not happen again to any customer! He should call me and apologise for the lies, wasting my time and bad customer service. Toby lost you a loyal customer today. Thanks!