They say you can judge how good a company is by how it responds to a problem. Having booked my car in with Halfords for its MOT, as I have for the past few years, I turned up on Thursday to be told they couldn’t do it because some piece of equipment needed repaired. I was told I would be contacted as soon as it was and I would be a priority as my MOT expired next day. I was then contacted on Saturday to be offered an appointment the next Friday. It turns out that despite the equipment breakdown and the resulting backlog there is no MOT tester at work on a Saturday and no arrangements whatsoever had been made to deal with the situation – such as getting staff to work overtime, arranging to use someone else’s equipment, booking customers into an alternative tester etc. Instead I was told I can get a refund if waiting another week was no good for me. Well in fact it isn’t any good for me, and clearly Halfords has no interest in good customer service.