I booked my car in to have its MOT at Halford Autocentre in Kidderminster. The online booking systems allowed me two timing options. The one being 08:30 and the other 13:30. I have two children and was working night shifts at the time. My Wife was at work in the day so I was on school drop off and pick up duties. I couldn't risk the afternoon time in case they were running late and I would be left with no means to collect the kids from school. I therefore booked the 08:30 time. Now please note that there are not time slots. I am not told that my car must be there by a set time because it has its own hour slot somewhere. I thought that my car would be done at some point throughout the morning before the afternoon bookings arrive. Having dropped the kids off at the earliest possible time of 08:30, I drove straight to Halfords, arriving at roughly 08:50. I was greeted by the Manager on reception who after asking if I was alright said I was going to have to leave my car with them for the entire day. I explained that this would not be possible as I needed the car to collect my children and indeed I had no way of getting home. I said I was planning to wait on site while they did it. He then tells me that as I am late, I have missed my slot. He would try to fit it in throughout the rest of the day. I said that I wasn't aware I had an exact time slot to have missed. Nowhere did it state that on booking and I could see there was only one other car in their garage being worked on. The car park was empty but I appreciate other's were likely to be arriving later. The manager would not be more specific on timings and just said I would have to leave my car for the whole day. It was like I was being told off and punished for being late. I explained my reasons for getting there when I did and his response was, "Tough. You've missed your slot" Needless to say I cancelled my MOT and phoned to complain immediately. I couldn't go to the centre manager as it was the manager who was being completely none understanding and frankly rude. The centre clearly refuses to cater for families in circumstances such as mine. The manager needs training in customer service for when things don't go quite the way he expects. He is the smiling assassin. Very smiley until there is an issue clearly, so customers be warned. I can honestly say I shall never use that centre again while he is managing it. Halfords telephone customer services were good though and have fully refunded me. I'm now left having to find another location to get an MOT which is something I could have really done without.