WORST SERVICE AND WORST ATTITUDE
Couple of weeks ago I have done the MOT in Halford Slough autocentre. The first MOT was failed due to N/S front tyre 17" worn out. Then I made another appointment here to get it replaced and paid 97£. After waiting for 3hrs, they told me it's done and let my vehicle pass the MOT. HOWEVER, 2 months later, I realized they have probably swapped the N/S rear tyre when I sent my car for service in another Halfords autocentre in Reading. The N/S front tyre has 0mm tread remaining now and I have been driving with this car everyday for 2 month !!! Today, I went to this shop again hoping they can rectify their mistake before I can drive to work on Monday. The reception guy (a 40 aged man with glasses) told us they cannot do anything as there is only one technician working. Then I requested him to at least check my car to confirm if they have actually swapped the wrong tyre. He then became very impatient and went out with us unwillingly. He had a look at the passenger side then told us he would guess they have actually swapped the rear tyre. I told him the rear tyre is not supposed to be swapped as a good one and I wish them to swap it back and put the new tyre into N/S front. He then became very unhappy. He told me was not sure if I got the tyre swapped elsewhere and came here bluffing for a free tyre since so many customers have done this to them. He told me I could contact the manager but he would make a note to ensure I will not get a new tyre free of charge. I cannot believe they could say these to their customer.
7 years ago
Halfords Autocentres has a
1.9
average rating
from
822
reviews
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